TOTAL QUALITY
Total Quality is a constantly evolving process, undertaken with real
commitment and obsession, which requires a consistent system developed with
passion, and that through your continued good management must add value at
every stage of the process, its purpose being to meet permanent customer and
get achievements, which requires measurement and continuous improvement after
endless.
Total quality is for the customer when the product or service, comes to meet your needs and expectations. The customer perceives and difference when there is an emphasis toward him permanently marking satisfies in every detail, and assesses economically with your purchase of the good or service and also verbally, who has the skill that produced and / or sold the product or service.
Total quality is for the customer when the product or service, comes to meet your needs and expectations. The customer perceives and difference when there is an emphasis toward him permanently marking satisfies in every detail, and assesses economically with your purchase of the good or service and also verbally, who has the skill that produced and / or sold the product or service.
Generations of total quality
Generation 1
Quality = inspection
processes
Dr. Joseph M. Juran visit Japan in 1954 talking about how to manage quality.
Generation 2
Dr. Joseph M. Juran visit Japan in 1954 talking about how to manage quality.
Generation 2
Quality = customer satisfaction
Situated between 1960 and 1970, the orientation is changed to customer satisfaction. The corporate culture is focused on the development of new products, design quality and better distribution systems and sales.
Generation 3
Situated between 1960 and 1970, the orientation is changed to customer satisfaction. The corporate culture is focused on the development of new products, design quality and better distribution systems and sales.
Generation 3
Quality = Cost Reduction
The decade of the 70 s, characterized by the oil crisis and the increase in the price of raw materials and labor. The preventive approach reaches the design (products, processes and services)
Generation 4
The decade of the 70 s, characterized by the oil crisis and the increase in the price of raw materials and labor. The preventive approach reaches the design (products, processes and services)
Generation 4
Quality = Flexibility
and adaptability
In the early 80 s , the task of companies is now the flexibility of its processes , automation, downsizing, increased learning capacity and better relations with suppliers.
In the early 80 s , the task of companies is now the flexibility of its processes , automation, downsizing, increased learning capacity and better relations with suppliers.
Generation 5
Quality = vision and strategic and policy planning approach
The decade of the 90 s, the main issue is the strategic and policy approach to planning and design of the administration of the organization and network with whom they interact . Total quality strategies to be competitive cover all processes and systems of the organization and its network.
The decade of the 90 s, the main issue is the strategic and policy approach to planning and design of the administration of the organization and network with whom they interact . Total quality strategies to be competitive cover all processes and systems of the organization and its network.
No hay comentarios.:
Publicar un comentario